How to get rid of a hard-to-identify virus and tips to move photos from phone to PC

Q: I used to be not too long ago positioned within the CenturyLink Shopper Web Safety Program for the second time as a consequence of studies of malicious site visitors coming from my dwelling community. In each instances, I used McAfee Antivirus, Malwarebytes, and ultimately Microsoft’s Malware Removing Instrument on all of my linked PCs to determine and repair this problem. In every occasion, no malware was discovered. After a prolonged dialog with the CenturyLink assist desk in an try to determine what was driving these malicious site visitors studies, they may solely inform me that some gadget on my community had a bot virus and strongly really helpful that I get assist from “IT” . for them to take away it.

Is it potential that I might nonetheless have an contaminated gadget, no matter all of the preventative steps I simply listed? And in that case, how can I do know which is the wrongdoer? Or might or not it’s Microsoft’s connection check that’s inflicting this drawback?

β€” scott hannah

A: I reached out to Lumen, which was CenturyLink, and obtained some solutions, although I believe the corporate’s responses will not utterly reassure clients who do not know why this system restricts their Web entry.

Associated Know-how Questions and Solutions

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To begin with, sure, it’s potential that regardless of working the software program you cite, you can nonetheless have one thing tripping Lumen’s client web safety program. For starters, it is not simply viruses or different malware that may set off CIPP restrictions. Having content material in your laptop that violates digital copyright legal guidelines may do it. When you have downloaded such content material, fairly presumably with out figuring out that it’s copyrighted, that will also be a set off.

Whereas Lumen guarantees that it would not scan subscribers’ computer systems, I requested how CIPP detects malware or different triggering content material.

“We depend on notification from trusted third events that our clients’ computer systems are performing malicious acts on the Web,” an organization spokesperson mentioned.

Examples of malicious exercise embody trying to scan and infect different computer systems on the net, sending spam from their computer systems, taking part in botnet denial-of-service assaults, and different malicious actions. So whereas Lumen will not be monitoring his laptop’s Web connection, apparently others are.

And sure, it is also potential that, regardless of your safety software program, one other laptop in your community might have triggering content material, or that your laptop or one other laptop on the community has been hacked and used to take part in a number of of the set off actions. .

Lastly, sure, Lumen says it is “potential however not going” that the Microsoft 365 community connectivity check, or different community scans, might set off CIPP restrictions.

Then, what are you going to do? The Lumen spokesperson suggests calling 800-244-1111.

Like I mentioned, it is probably not encouraging.

Q: In a latest columnyou did not point out what I believe is the best approach to transfer photographs from telephone (Android or iPhone) to laptop (Home windows or Apple).

The reader talked about using Dropbox. Dropbox does computerized picture uploads (when enabled), so photos go to a folder in Dropbox labeled “digital camera uploads.” No wire wanted. Couldn’t been less difficult.

β€” norm samuelson

A: Sure, it is definitely straightforward for those who do not need to be choosy about what you are importing. And by the best way, different cloud providers, like Microsoft OneDrive, additionally help computerized importing of photographs out of your telephone to the cloud and, for those who like, to your laptop.

Q: In a latest column, you talked about transferring information from telephone to laptop computer by connecting with a USB cable. He ought to most likely make clear {that a} “information succesful” USB cable is required. Though technicians are conscious of this, cable distributors are sometimes unclear on cable specs and sometimes unlabeled, which might result in frustration.

β€” dirk nansen

A: Good level. Sure, there are USB cables that solely carry energy and can’t be used to switch information. These are those that often come together with your mobile phone and that you simply use to cost it. They’re often thinner than USB information cables, which will also be used to energy gadgets. Energy-only cables additionally use solely two wires within the cable in comparison with 4 in a knowledge cable, however since many energy cables use the identical four-pin port connectors, you possibly can nonetheless misidentify the kind of USB cable. What’s it.

The excellent news is that there is no such thing as a hurt in utilizing the flawed cable. You simply will not have the ability to hook up with the telephone for information transfers. That is your cue to seize one other cable.

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